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Entitlement.

Milk-Drops

Milk-Drops

Member
I have worked a variety of jobs the last few years and am in awe of the entitlement ive seen from both sides of workers and management. Currently I sell cell phones and plans to people and bussineses in my area. Its a simple 2 year contract deal and insurance and a warrenty is offered to make sure the clent makes it through the 2 year agreement. However I have come across many people who demand I just give them a phone or replace a broken phone for free. Its amazing and also kind of sad that I get irate customers who cant remember passwords to their phones or accounts, but im the one who is suposed to tell them and keep their personal information in my brain at all times.


I am just blown away by it some times.
 
To better illustrait what I'm getting at, I was raised to take responsibility for my actions. If I broke something I would have to pay for it or fix it. My personal information was mine to keep and remember. Stores don't owe me anything and I need to read agreements carefully. So when I see people come in and have no concern to remember the email that all their information is linked to, I am a tad miffed. If someone breaks their phone and then gets mad that they have to pay a deductible that they agreed upon, I am annoyed. That is not say that I am exactly happy with bureaucracy, there are layers that I find cumbersome and sometimes purposefully hindering, but for the most part I'm discussing simple tasks. I don't owe anyone my time or attention unless I agreed upon it or I"m being compensated. So the attitude that I am supposed to give someone a phone or fix a problem seems to be overly entitled when I am not getting anything out of the deal.
 
oh yes I soooo agree.I work in a crafts store and I have along the same line of problems ,people come in and expect me to do all their projects they have for them when i am only hired to cut fabric.Most of them come in with children and expect me to watch their children in my kinda dangerous department when I am busy cutting fabricand usually cant get away from the table.They let their kids run all over the place let them get up on the cutting table they run behind me in my workspace and the parents even get mad if i dont stop to play with their kids when im right in the middle of cutting! Im thinking to myself this is not a daycare!There are so many sharp things in my department !
 
Milk-Drops said:
I have worked a variety of jobs the last few years and am in awe of the entitlement ive seen from both sides of workers and management. Currently I sell cell phones and plans to people and bussineses in my area. Its a simple 2 year contract deal and insurance and a warrenty is offered to make sure the clent makes it through the 2 year agreement. However I have come across many people who demand I just give them a phone or replace a broken phone for free. Its amazing and also kind of sad that I get irate customers who cant remember passwords to their phones or accounts, but im the one who is suposed to tell them and keep their personal information in my brain at all times.


I am just blown away by it some times.
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Yeah, working with the public is trying. It's because you care that it's difficult, and I guess you have to develop patience somehow.

My wife is a flight attendant, but for a few years she worked in "lost luggage" area trying to locate what is sometimes time-sensitive lost luggage. Of course, in that situation the customers are frazzled and can be extraordinarily rude. She was always courteous, but sometimes she had to tell someone "There are only two people in the world right now who care were your luggage is, and one of them is losing interest real fast."


Glad to hear you're working, Milk-Drops. May God bless you and you find a career.
 
I had a guy call in once and request I help him analyze a complicated retirement product that my company didn't sell. Were he to end up buying it, it wouldn't have been through us. Someone else would have gotten the commission. And it would have been in direct competition with the similar product we did sell, so I would have been hurting my own company.

For once in my career I eschewed politeness and firmly turned him down, said I would not help him. He became angry and of course threatened to move all his assets to another company (I didn't look up his accounts, but I'd bet my bottom dollar he had less than 30k total, including IRAs.) I told him I couldn't possibly care less. And I didn't; I never even bothered to look up whether he did actually transfer out or not.

The stuff people will try to pull. Another time after a bad market correction a customer called in on our toll-free line and said we needed to bust a trade he'd put in the day before, as the broker had screwed it up. I pulled up his account, and instantly knew why his voice sounded so familiar; by wild coincidence, I was the broker who had placed the trade. He had reacted too quickly to a one-day market crash, and had lost something like $300,000 in a single day. I told him who I was, and that the trade had gone through exactly the way he asked. I could replay the phone conversation logging the trade order if he liked...no, that's OK, I guess we'll just leave it the way it is. Very good, Sir, you just let me know if I can be of any further assistance.:biggrin2
 
Thank you mike. Im always working. It would be nice8ce to find a career. Right now its just one step at a time.
 
KevinK

I feel ya on those stories. In the 2 months ive been at the place I'm at I've seen some customers go the rounds to all our locations and suposedly every location messed up their account. Ive spent hours trying to help and clean up accounts just to end up being the bad guy to the next store. Some people just want an excuse to complain. :)
 
Milk-Drops said:
KevinK

I feel ya on those stories. In the 2 months ive been at the place I'm at I've seen some customers go the rounds to all our locations and suposedly every location messed up their account. Ive spent hours trying to help and clean up accounts just to end up being the bad guy to the next store. Some people just want an excuse to complain. :)
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Oh, yes, those people. The ones that make the rounds. Scorched earth clients. The ones where no commission is worth this much trouble. Had my share.
 
sounds like Verizon, and its not just whatever phone company you work for. I see that mentality at drill(national guard) at work in the utilities. I have seen people who leave because the pay is higher but they don't want to work hard for that pay. im not saying that if I was offered to make more and work less I wouldn't take it, but to take a cut ?
 
I saw so much greed and favoritism and politics in big corporations when I was working.I am just glad I am now retired.It was getting bad.
 
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