Speaking of AI, how many are just tired of dealing with AI answering questions? I can't count the number of times I've called a company and their AI has said, "Just say what you're calling about." So I tell them what I'm calling about and it's more than two words and the AI monster will make me say it 2 more times and then finally it changes to "pick one these options and lists 4-5 preprogrammed choices. Well, none of them seem like they'd be appropriate for my question either, but it often doesn't allow for the choice "or something else'. I finally, in frustration just start asking "customer service'. It responds with "please choose one of these options" and lists the options that I don't really think address my issue and so I have to go through that 2-3 times and finally the AI voice says, "Please hold while I get someone to address your call." That's when I sigh in relief and say, finally.
It just seems to be a fairly large waste of time most of the time. When I'm calling for my balance or something just give me the list of 4-5 items and I'll choose. But honestly, when I call a company, I've generally looked on their website and already had a problem finding what category my question should be in. It gets frustrating to me, but then I'm old.
My local water company is the worst. They have a customer code on their bill, but I get mail free billing. It's not enough apparently that I have my name, address and account #. I have to have this customer code on my bill in order to pay my bill. Of course, I've since written the customer code down so that now I have it, but I just question 'why'? Why, after giving all the information by which you should be able to find my bill and service charges do I need to enter some 'customer code'? Are there really people out there that will want to pay my water bill for me and so the water company decided to make some customer code?
Or course, they tell me it's for my security. What, my having my user name and password, the last four digits of my SS, my account # isn't enough to verify that it's me? Now, maybe they're afraid of others shutting off your water service. But if that's the case, then ask for the customer code if I'm trying to transact a water disconnect.